Mibro Air FAQ

1. Before the first use, please charge the new watch for at least 10 minutes;
2. Power on (long-press the side-button for 3-5 seconds);
3. After the watch is lighted up, scan the QR code to download the Mibro Fit App (Scan the QR code or search the Mibro Fit App in Google Play or App Store for downloading).
4. Open the App, and then register a new account. (You must register an account via Mibro Fit App)
5. Turn-on Bluetooth, and make sure no device is connected (If the Mibro watch is directly connected via Bluetooth, please tap Forget This Device).
6. Swipe-down the watch interface for another QR code.
7. Tap the scan button in the App and scan the QR code on the watch. Refer to the below image:

Give all the rights to the Mibro Fit App, otherwise you probably would not able to use the notification function.

Note:
The Phone system requirements Android 5.0+ / iOS 10.0+
You must use Mibro Fit App to connect the watch. Do not directly use the Bluetooth for connection.

Q2: Cannot receive verification code while register in Mibro Fit App.

You must register an account on the Mibro Fit App (the only way to register).
Check if your Email address is spelled correctly, make sure you are not accidentally typed a space in the end or front of your Email address.
Check if your Email system blocked the verification code as spam.
If you just cannot register by your Email, I suggest you try another Email, a famous one, like Gmail or Yahoo.
 
Q3: The Mibro Fit App cannot connect to the watch.
 
Three steps to check your process:

1. Make sure your phone's Bluetooth is on.
2. Make sure the Mibro watch is disconnected from Bluetooth. (Tap Forget This Device when find the Mibro Air has connected)
3. Move the Mibro Fit App into the white-list of the battery-saving mode.

You can also check out this video: https://youtu.be/TF-y6oJjiIU
 
Q4: Mibro watch always disconnected from the phone.

Mibro Fit App must be running in the background all the time.
Some mobile phones battery-saving management will automatically shut the App down.
Need to turn off the battery-saving mode or set the App into the white-list:


Q5: Cannot show phone number or contacts while calls incoming.
 
That is because Mibro Fit App has not permissions to read Call History in the phone.
Please check out the below image:


Q6: Message notification
 
There are several situations where you cannot receive notifications:
 
The notification function on the Mibro Fit App is off:
Solution: Turn on the App>>Connect to the watch>>Me>>Tap the watch>>Notification>>Turn on switches (You can also check out this video: https://youtu.be/SXQlGAZzQH0)

The mobile phone does not allow Mibro Fit App to read notifications:
Solution:
Step 1: Phone Settings>>Notifications>>Allow notifications

Step 2: Phone Settings>>Apps>>Manage Apps>>Find and tap Mibro Fit>>Check if your permissions settings are the same as the image

The Social App does not enable notification permissions:
Solution: Take WhatsApp as an example, Phone settings>>Notifications>>WhatsApp>>Allow notifications

The Social App dose not enable to show the whole message:
Solution: Take WhatsApp as an example, Open WhatsApp>>Settings>>Notifications>>Show Preview

The Do Not Disturb mode in the Mibro watch is off, once the Do Not Disturb mode is turned on, all reminders will be turned off.
Solution: Light up the watch>>Swipe down the main interface>>Bell-shape logo is blued means Do Not Disturb mode is on
 
The Do Not Disturb mode in the mobile phone is off.
Solution: Find Do Not Disturb mode in the phone setting and turn it off.
 
When the mobile phone screen is off and there is a new message to remind, the watch will only vibrate and the screen will not light up, and the message content will be displayed on the screen when the user needs to lift his wrist to check the message.
 
iOS:
Only connect one watch. If you connect multiple watches, you will fail to receive message reminders. Ignore the extra connections before you try again.

Q7: What notifications are available?
Incoming Call
Messages
Calendar
FaceTime
QQ
Skype
WeChat
WhatsApp
Gmail
Inbox
Vkclient
GD_iOS
Line
Twitter
Facebook
Facebook Messenger
Instagram
Weibo
Kakaotalk
Viber
Telegram
Snapchat
 
For iOS user, you can find all the Apps’ notification switches on the Mibro Fit App.
For Android user, you can only find the intersection of Apps that the watch can support + the Apps that the user has installed.   e.g. the watch supports Facebook notifications, but the phone does not have Facebook installed, and it will not display Facebook on the Mibro Fit App.

Q8: How is the custom Do Not Disturb mode set?
 
There are two options in Do Not Disturb mode, i.e. "All Day Do Not Disturb" & "Timing Do Not Disturb", and only one of them can be selected.      
Timing Do Not Disturb: If the ending time is less than the starting time, the watch will launch Do Not Disturb tomorrow, for example: it is 10:00 now, and I have selected 9.00-18.00 in Do Not Disturb, then the Do Not Disturb starting time is 9.00-18.00 tomorrow; if you want to set today's 10:00-18:00 in Do Not Disturb, you can only select 10.00-18.00, which means the start time must be greater than or equal to the current time.
 
Q9: Weather push
 
Weather information acquisition logic: Yahoo Weather>>Mibro Fit App>>Mibro watch
Three required conditions to run the weather push:
Your phone's location service (GPS) is on.
Mibro Fit App has permission to read the phone's location service
Turn on the Weather Push switch:


Q10: How to update the watch?
 
Updating the watch OTA requires the following steps:
 
*Please skip to Step 4 for the first-time use.
Step 1: Turn off Bluetooth
Step 2: Open the Mibro Air App and tap Me--Mibro Air--Slide to the bottom and tap Remove pairs--Determine
Step 3: Uninstall Mibro Fit App
Step 4: Re-download Mibro Fit App (Tap allow App to use Bluetooth)(Recommend to download from Google Play / App Store)
Step 5: Turn on Bluetooth and open Mibro Fit App
Step 6: Check the Bluetooth settings: You must make sure that no device is connected. If you find that Mibro Air is connected via Bluetooth, please tap Forget this device)
Step 7: Scan the QR code to connect to the App (tutorial in this video: https://www.youtube.com/watch?v=SXQlGAZzQH0) (If you can't connect, please reconfirm you did right on Step 5)
Step 8: Follow the figures below to update

Note:
Only this update (V2.03) requires re-downloading the Mibro Fit App. Future updates will not need to re-download the App.
  
Q11: Mibro Air encounters problems such as jammed or crashed, etc.
 
Holding press the side button for 3-5 seconds to shut down, and then press the button to restart;
If you cannot restart the watch, it could be running out of battery.
 
Q12: The different step counting between the watch and the mobile phone
 
There is no GPS chip in the watch. Some hand sewing in daily wearing may be counted as steps, so the step counting maybe has some deviation.
To reduce the deviation, the watch system has set the initial value of step counting to 20. The watch will not calculate your step if the steps less than 20.
 
Q13: Dial market and custom dial    
You can change four different dials, three of them are fixed dial (Hold to press the main dial on watch and swipe left or right), one is a custom dial (Select from Mibro Fit App).
 
Q14: About the Languages
 
How to change the language?
The user cannot directly set the language in the watch. After the watch is connected to the Mibro Fit App, the watch language will automatically sync with the mobile phone system language.
 
Note:
The watch only supports 5 languages (English, French, Spanish, Portuguese, and Russian)
 
Watch interface language:
English, French, Spanish, Portuguese, Russian
Message notification language:
Chinese, English, French, German, Spanish, Portuguese, Russian, Polish, Italian
Mibro Fit App language:
Simplified Chinese, traditional Chinese, English, French, German, Japanese, Spanish, Italian, Korean, Russian, Thai, Czech, Portuguese, Indonesian, Arabic, Turkish, Greek, Estonian, Bulgarian, Latvian, Lithuanian, Romanian, Serbian, Slovak.
 
Q15: After the phone restarts, why are some Settings restored?
 
Because the restart mechanism of a watch is quite different from a mobile phone. After the watch is restarted, the system refreshes the memory data and self-repairs some problems, such as the crash, stuck, screen, etc. Therefore, after the watch is restarted, the settings in the watch will return to the default settings with the system refresh.
 
Q16: After the watch is unmatched with the mobile App, the watch data is restored.
 
After the watch is unmatched with the Mibro Fit App, the watch will be forced to return to the factory settings, so the data in the watch will be restored.
 
Q17: Why is the time on the watch sometimes inaccurate?
 
When the watch is powered off and powered on again, the display time of the watch may Appear error. In this case, please reconnect to the Mibro Fit App, and the watch will automatically sync the time of the mobile phone.
 
Q18: Why are heart rate measurements different from other watches? 
 
When users measure heart rate, different wearing environments or wearing methods will cause certain data differences. Because the heart rate measurement is based on the PPG photoelectric principle, there is a distance requirement for light reflection, such as wearing too tight or too loose will affect the accuracy of measurement.            

Note:
The data of heart rate measured by watch can only be used for daily reference, not for medical purposes.
 
Q19: Why can't I set the alarm time in my watch?
 
You cannot directly set the alarm on the watch.
The user needs to connect the Mibro Fit App to set the alarm and then your alarm setting will be automatically synchronized with the watch.
 
Q20: Why doesn't the camera react after you click the shake photo in the watch?            
 
The Camera function on the watch cannot directly control the mobile phone camera. It can only control the Take A Photo function in Mibro Fit App.
 
Note: 
The watch Camera function can only be used after the "Shake Photo" function is opened in Mibro Fit App.
 
Q21: Why can't some data cannot be shown on the watch main dial page? 
Most of the dial page can show dynamic real-time data on the main dial page, but some cannot.
 
Q22: Sleep data detection principle
 
If the number of exercises in 20 minutes is less than 15-20 times, it will enter sleep mode; there will be no sleep monitoring data during the day, and the effective sleep monitoring interval is 9 pm to 9 am.