Warranty

Warranty

 

Last Updated: 2024.09.19

 

Mibro provides a 12-month warranty that is processed in the most hassle-free way possible.

 

Warranty Overview

Item

Warranty Period (Months)

Mibro Watch GS Pro

12

Mibro Watch GS Active

12

Mibro Watch Lite3

12

Mibro Watch A2

12

Mibro Watch Lite3 Pro

12

Mibro Watch T2

12

Mibro Kids Watch Phone P5

12

Mibro Kids Watch Phone Z3

12

 

 

All quality-related defects on products sold directly by Mibro are covered by an extensive warranty, starting from the date of purchase.

For goods deemed defective or not as described, please contact our customer service immediately. We will arrange for a replacement, repair, or refund in accordance with statutory warranty provisions.

Contact Us:

  •  Email: service@mibrofit.com

Process:

  • Buyer must provide sufficient proof of purchase
  • Mibro must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection

For defective items that Mibro needs has returned, warranties on those replacements are voided if the wrong item is returned to Mibro or if the defective item is not returned.

 

Valid proof of purchase:

 

  • Order number from online purchases made through Mibro.
  • Sales invoice

 

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address to item was originally shipped to).

 

Shipping costs must be covered by the buyer in the following situations:

 

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by Mibro quality control to be in working condition
  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

 

Not Covered Under Warranty:

 

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non-quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from illegitimate resource

 

Mibro is not liable for:

 

  • Loss of data incurred from the use of Mibro products
  • Returning personal items sent to Mibro

 

When returning items with a prepaid shipping label provided by Mibro, Mibro takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Mibro does not provide refunds for items damaged in transit for non-quality-related warranty claims.

 

For more details, please read RETURN & REFUND POLICY

If you have any questions about this Warranty Policy, please contact us via our Help Center or by writing to service@mibrofit.com.